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Agenda

Monday, 20 May 2019

Day 1

Schedule Overview

8:30 – 17:30 Registration
9:15 – 17:00 HEDNA U & Working Group Sessions
18:00 – 19:30 Welcome Reception @ Hotel Meliá Castilla


Tuesday, 21 May 2019

Day 2

Schedule Overview

8:00 – 17:45 Registration
9:00 – 17:30 Keynotes & Breakout Sessions
19:30 – 22:00 A Night Out in the City of Museums


Wednesday, 22 May 2019

Day 3

Schedule Overview

8:00 – 12:00 Registration
9:00 – 13:30 Keynotes & Panels
13:30 Conference Concludes


KEYNOTE SPEAKERS

Robert Craven

Robert is the author of Customer is King and Bright Marketing.  He helps businesses understand what they need to do to be in the top 5%.  He started his first business, a restaurant, aged 21 and became Program Director for entrepreneurship programs at Cranfield and Warwick Business Schools.  His client list includes Ritz Carlton, Sandals, Virgin, Barclays, as well as agencies such as DHM (Direct Hotel Marketing).

Abhinav Sinha, Chief Operating Officer at OYO

Abhinav looks after operations at OYO. He is a chemical engineer from IIT Kharagpur and an MBA from Harvard. Abhinav has more than a decade of experience working with product and services companies. Prior to OYO, he was a Principal with Boston Consulting Group in Dallas, US.